---
title: "Do we need to use the ‘Active’ Agent status feature?"
slug: "requirement-to-use-active-status"
description: "No. If you choose not to implement Active status for your team, \"Work\" will remain the default Active status and there's no additional action required. Your Agents should continue to use the Away status like they normally would."
updated: 2024-10-31T05:40:40Z
published: 2025-01-30T20:02:30Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Do we need to use the ‘Active’ Agent status feature?

No. If you choose not to implement Active status for your team, "Work" will remain the default Active status and there's no additional action required. Your Agents should continue to use the Away status like they normally would.