---
title: "Require Topic for Every Conversation"
slug: "require-topic-for-every-conversation"
description: "Learn how to require Topics for every Conversation. If activated, the Close and Close & Next buttons are grayed out, and Conversations can't be closed until at least one Topic is selected."
updated: 2026-06-01T20:13:06Z
published: 2026-06-01T20:13:06Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Require Topic for Every Conversation

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

If activated, the **Close** and **Close & Next** buttons are grayed out, and Conversations can't be closed until at least one Topic is selected.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the**Agent Experience** category, click **Conversation Workflow**.
4. Find the **Conversation**section and check the box next to *Require every Conversation to have a topic applied before it can be closed*.
5. Click **Save**.

## Require a Topic from a Topic parent group

When closing a Conversation, you can require a specific Topic(s) to be applied from specific Topic groups before a Conversation can be closed.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the**Agent Experience** category, click **Conversation Workflow**.

### Require Topic groups

Specify Topic groups that must be applied before a Conversation can be closed

1. Click **+ Add Topic requirement** to add a field.
2. From the list, select the Topic group you require Agents to apply before a Conversation can be closed.
  1. Click**+ Add Topic requirement** to add more Topics required to be selected upon closing a Conversation.

> [!NOTE]
> Select “Any Topic” to allow the selection of any Topics
> 
> Use the “Any Topic” option to allow Agents to select any applicable Topics to close a Conversation.

### Require Freeform Topics

Specify [Freeform Topics](/product-docs/docs/freeform-topics) that must be applied before a Conversation can be closed.

1. Click **+ Add Freeform Topic requirement** to make a selection.
2. Select the Topic group you require Agents to apply a Topic from before a Conversation can be closed.
  1. Click**+ Add Freeform Topic requirement** to add more Freeform Topics required to be selected upon closing a Conversation.

> [!NOTE]
> Leave Freeform Topics empty of it’s not required
> 
> Select “Remove” if you do not require any Freeform Topics to be applied to ensure Conversations can be closed.