---
title: "Reports Used for Agent Status"
slug: "reports-used-for-agent-status"
description: "You can look into how Active and Away statuses are used by Agents, including the duration of time spent within each status. Learn more."
updated: 2025-02-05T17:02:27Z
published: 2025-02-05T17:02:27Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reports Used for Agent Status

The [Agent Duration](/docs/agent-durations-v2) and [Agent Timestamps](/docs/agent-timestamps) report shows how Agents use Active and Away statuses, including the time spent within each status.