---
title: "Why are reports not loading?"
slug: "reports-not-loading"
description: "Trouble with loading reports? Learn how to fix it by enabling third-party cookies in your Chrome browser settings."
updated: 2025-05-05T20:42:29Z
published: 2025-05-05T20:42:29Z
canonical: "help.gladly.com/reports-not-loading"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are reports not loading?

If you can’t access the Reports page because it’s not loading and getting stuck on a loading screen, this happens due to cookie requirements required by our reporting partner in non-production environments.

![Loading animation indicating report generation in progress on the screen.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/loading-report.png?sv=2026-02-06&spr=https&st=2026-11-07T22%3A59%3A53Z&se=2026-11-07T23%3A59%3A53Z&sr=c&sp=r&sig=1vri1fzHoHVxXiFQTq10ra3nr7NBy21bg1vVfyPm2Og%3D)

To resolve the issue, first, ensure you're using Chrome. Navigate to [chrome://settings/cookies?search=cookies](chrome://settings/cookies?search=cookies) on your Chrome browser and select **Allow Third-Party Cookies**.

![Settings menu showing options for third-party cookies and site permissions.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/allow-third-party-cookies-chrome.png?sv=2026-02-06&spr=https&st=2026-11-07T22%3A59%3A53Z&se=2026-11-07T23%3A59%3A53Z&sr=c&sp=r&sig=1vri1fzHoHVxXiFQTq10ra3nr7NBy21bg1vVfyPm2Og%3D)