---
title: "How do I remote log off Agents or change their status?"
slug: "remote-log-off-agent-or-change-status"
description: "When Agents become inactive or idle, they are automatically put in an Away state or logged out of Gladly based on your idle timing settings."
updated: 2025-11-20T23:30:13Z
published: 2025-11-20T23:30:13Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I remote log off Agents or change their status?

| **REQUIRED USER ROLE** Administrator, Team Manager | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Agents are automatically set to an Away state or logged out of Gladly based on your [idle timing](/docs/idle-timing-agent-status) settings. Additionally, Team Managers have the ability to remotely change the status of Agents to an Away state or log them out of Gladly. This is often necessary when Agents forget to update their status before stepping away from Gladly, such as during breaks or lunch, or if they forget to log off.

1. Click ![Hamburger menu icon](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Liveboards,**and you’ll be taken to the **Summary Liveboards**.
3. Click the **Agents** tab.

## Remote change Agent status

From the **Agents** tab, click the status the Agent is currently on in the **Working Agents** section, then select the desired **Away** status to put the Agent on. Agents will see the [Away page](https://help.gladly.com/docs/set-your-status-or-reason-as-away#return-from-being-away) upon return.

![instructions to remote change agent status](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/remote change agent status(1).png)

## Remote log out Agent

From the **Agents** tab, click the status the Agent is currently on in the **Away Agents** section, the select **Log out**.

![Instructions to remote log off agents](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/remote log off agent.png)