---
title: "Refundid App Platform Installation"
slug: "refundid-app-platform-installation"
updated: 2026-08-26T16:02:08Z
published: 2026-08-26T16:02:08Z
canonical: "help.gladly.com/refundid-app-platform-installation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refundid App Platform Installation

The Refundid app is set up entirely from Gladly’s Settings, no command-line tools are required. An API key from Refundid is the only required setting.

### Step 1: Open the Apps settings

In Gladly, go to **Settings > Apps**. This is where you manage your App Platform integrations.

### Step 2: Create a configuration

Click the **Create Configuration** button. When prompted for the **External App**, choose the Refundid app (`gladly.com/refundid/v1.0.0`).

### Step 3: Add your Refundid API key

Paste the API key into the **Refundid API key** field. Refundid issues this key – request it from `integrations@refundid.com`. It is not generated from your own Refundid settings, and it is not your CIN7 Omni key. Gladly sends it as the `x-refundid-api-key` header. Note that the key itself is not limited to reading, so treat it as a privileged credential even though this app only reads.

### Step 4: Optionally add your return portal details

Three optional settings build the start-return link team members can send to Customers, in priority order:

- **Customer landing URL** – your dedicated Refundid returns landing page. Used exactly as entered, and takes priority over the two settings below.
- **Return portal store name** – the case-sensitive store name from Refundid onboarding. Used to build a portal link when no Customer landing URL is set.
- **Return portal shop** – your Refundid shop identifier. Used to build a portal link when neither of the two settings above is set.

Refundid provides these values during onboarding. Leave all three blank and returns simply won’t show a start-return link.

![Configuration settings for connecting Gladly to Refundid and external apps like Shopify.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/refundid platform image.png?sv=2026-02-06&spr=https&st=2026-11-05T16%3A34%3A47Z&se=2026-11-05T17%3A34%3A47Z&sr=c&sp=r&sig=6ULpAsd3I5%2F3MO8VVtGwOZHZS4iyzFInjAzDxd1U51I%3D)

### Step 5: Activate and save

Save the configuration. To make the Refundid Returns card and the Look up Refundid returns action visible to your team, contact Gladly Support and ask for them to be added to the Customer Profile. Once they are in place, the card appears on any profile whose email address matches a return in Refundid.

## Contact Support

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click the hamburger menu on the top-left corner, then click **Contact Gladly Support**. Gladly Support’s primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg?sv=2026-02-06&spr=https&st=2026-11-05T16%3A34%3A47Z&se=2026-11-05T17%3A34%3A47Z&sr=c&sp=r&sig=6ULpAsd3I5%2F3MO8VVtGwOZHZS4iyzFInjAzDxd1U51I%3D)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.

Contains everything about a Customer. Their Conversation history, contact details, order details, and other Customer-specific information.