---
title: "Refund, Discount, and Cancel Orders through BigCommerce Actions"
slug: "refund-discount-and-cancel-orders-through-bigcommerce-actions-2"
description: "With BigCommerce Actions, you can cancel orders, initiate full/partial refunds, and provide discounts codes without leaving Gladly."
updated: 2025-01-26T06:11:44Z
published: 2025-01-30T20:01:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund, Discount, and Cancel Orders through BigCommerce Actions

With BigCommerce Actions, you can cancel orders, initiate full/partial refunds, and provide discount codes without leaving Gladly. This is possible once a Customer Profile is [linked](https://help.gladly.com/docs/link-customer-profile-to-an-external-integrated-system) to a BigCommerce profile.

- Cancel Orders
- Cancel and Refund Orders
- Full Refund
- Refund Partial Orders
- Create Discount Code

> [!WARNING]
> **'Actions' must be activated to use this feature**
> 
> Actions are only available if Actions is activated on the BigCommerce [configuration](https://help.gladly.com/docs/set-up-bigcommerce-integration/#connect-gladly-to-bigcommerce) page.

### **Cancel**

Orders can be canceled if the order status is "Pending," "Refunded," or "Awaiting Payment" status in BigCommerce.

1. Find the order you need to cancel in the **Order** section on the left side of the screen.
2. Click **Cancel**.
3. From the **Cancel Order**screen, enter the following information:
  - **Reason –** Select a reason why you are canceling the order.
4. Click **Cancel Order** to complete the request.
5. The canceled order is added to the Conversation Timeline. ![Notification of order cancellation for Order 238 due to declined payment.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/canceled_order_bigcommerce.webp)

### **Cancel & Refund**

Orders can be canceled and refunded if the order status is "Awaiting Fulfillment," "Awaiting Shipment," or "Awaiting Pickup." Canceled and refunded orders made in Gladly are equivalent to BigCommerce's Order Actions.

1. Find the order in question in the **Order** section on the left side of the screen.
2. Click **Cancel & Refund** below the Actions header.
3. From the **Cancel Order**screen, enter the following information:
  - **Reason –** Select a reason why you are canceling the order.
  - Click the **Send a notification to the customer box** to notify them from BigCommerce when the order has been canceled.
4. Click Cancel Order to complete the request. The canceled and refunded order is added to the Conversation Timeline. ![Order 260 was canceled and refunded $36.00 due to a declined reason.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/canceled_and_refunded.webp)

### Full Refund

Orders can be fully refunded if the order status is "Completed," "Shipped," "Partially Refunded," or "Partially Shipped." Canceled and refunded orders made in Gladly are equivalent to BigCommerce's Order Actions.

1. Find the order in question in the **Order** section on the left side of the screen.
2. Click **Refund** below the Actions header.
3. From the **Refund Order**screen, enter the following information:
  - **Reason –** Select a reason why you are refunding the order.
  - Click the **Send a notification to the customer box** to notify them from BigCommerce when the order has been canceled.
4. Click **Refund Order** to complete the request. The fully refunded order is added to the Conversation Timeline. ![Order 262 refunded $236.00 due to customer request in BigCommerce app.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/full_refund_bigcom.webp)

### Partial Refund

A partial refund allows you to refund specific line items in an order.

1. Find the order you need to partially refund in the **Order** section on the left side of the screen.
2. Click**Partially Refund**.
3. The Partially Refund Order screen displays individual line items in the order. Only complete the refund for the line items in question. Select the Quantity and Reason for each line item to be refunded. ![Partial refund order details including items, quantities, and reasons for cancellation.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/partially_refunded.webp)
4. Click Partially Refund Order to complete the request.
5. The partially refunded order is added to the Conversation Timeline. ![Notification of partial refund for order 269 regarding a canvas laundry cart.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/partially_refunded_order.webp)

### Discount Code

Send Customers discount codes that they can use during checkout in your BigCommerce store.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/gladly-plus-icon-green(1).svg) then click **Discount Code (BigCommerce)**.
2. From the **Create Discount Code**screen, enter the following information:
  - **Discount Code –** Enter the code Customers will enter at checkout.
  - **Type –** Select if this discount is a **Fixed Amount** or **Percentage**
  - **Value –** Enter the value of the discount based on the **Type** you selected.
  - **Applies To –** Select the product category to which this discount could be applied to. By default, the code will apply to all categories unless a specific category is selected.
  - **Expiration –** Select how long the discount code is valid. Discount codes are immediately valid upon creation.
3. Click **Create Code** to activate the discount code.
4. The discount information is added to the Conversation Timeline.