---
title: "Redo Returns (App Platform Installation)"
slug: "redo-app-platform-installation"
description: "Connect Redo to Gladly Team."
updated: 2026-04-01T12:50:30Z
published: 2026-04-01T12:50:30Z
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Redo Returns (App Platform Installation)

Redo is a post-purchase platform for e-commerce brands, offering package protection, returns management, and shipping solutions. It helps brands turn returns into revenue by enabling exchanges, store credit, and streamlined return flows.

The Redo Returns app brings return data directly into the Gladly agent workspace. When an Agent opens Customer Profile, the app automatically pulls all of that Customer's returns from Redo (matched by email) and displays them in an expandable card.

For each return, Agents can see:

- **Order details** — order number, status, and dates
- **Returned items** — product name, SKU, quantity, return reason, and Customer comments
- **Compensation** — refund amount, store credit, exchange value, and available compensation methods
- **Exchange orders** — new items, pricing, tax, and fulfillment status
- **Shipping & tracking** — carrier, tracking number, status, and a clickable tracking link
- **Gift cards** — if store credit was issued as a gift card, the code and amount
- **Notes & attachments** — any notes or images attached to the return

All sections are collapsible, so Agents only expand what they need.

## Benefits

- **No context-switching** – Agents stay in Gladly instead of logging into Redo separately
- **Faster resolution** – all return details are immediately visible
- **Automatic matching** – returns are looked up by Customer email with no manual search required

## Setup

Full installation instructions, including prerequisites, Option A (Redo handles it), and Option B (self-installation via the `appcfg` CLI), are documented on Redo's developer site:

[**Redo x Gladly Integration Setup Guide**](https://developers.redo.com/docs/integrations/returns/other/gladly)

## Support

- For issues with the Redo integration configuration, return data, or API credentials, contact [**support@getredo.com**](mailto:support@getredo.com)
- For issues with the Gladly side (app framework enablement, API access), contact Gladly Support

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.