---
title: "Recurly App Platform Installation"
slug: "recurly-app-platform-installation"
updated: 2026-08-26T04:40:11Z
published: 2026-08-26T04:40:11Z
canonical: "help.gladly.com/recurly-app-platform-installation"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Recurly App Platform Installation

The Recurly app is set up entirely from Gladly’s Settings, no command-line tools are required. Once set up, your customers’ Recurly subscriptions appear in Sidekick automatically.

### Step 1: Open the Apps settings

In Gladly, go to **Settings > Apps**. This is where you manage your App Platform integrations.

### Step 2: Create a configuration

Click the **Create Configuration** button. When prompted for the External App, choose the Recurly app (`gladly.com/Recurly_App/v1.2.0`).

### Step 3: Fill in the configuration fields

Complete the single field in the configuration form: your Recurly **API Access Token**.

![Configuration settings for connecting Gladly to an external app like Shopify.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/recurly 2.jpeg?sv=2026-02-06&spr=https&st=2026-11-05T17%3A38%3A51Z&se=2026-11-05T18%3A38%3A51Z&sr=c&sp=r&sig=9o08fAA%2BHsXolfihksUQYnT2wRPrARy5aQ1UKRkSXzE%3D)

### Creating the Recurly API key

Create a private API key in Recurly from the API Credentials page (**Integrations > API Credentials**, or `https://app.recurly.com/go/developer/api_keys`). The app uses it to read the Customer’s account and subscriptions and to perform subscription actions on their behalf. Paste the key into the configuration form’s API Access Token field.

## Contact Support

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click the hamburger menu on the top-left corner, then click **Contact Gladly Support**. Gladly Support’s primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.

*Customer* or C*ustomers* refers to the people you support through Gladly who buy or use your products or services.