---
title: "Receive New Task Assignments"
slug: "receive-new-task-assignments"
description: "Tasks can be assigned to a specific Agent or a particular Inbox. Learn more in Gladly Help Docs."
updated: 2025-01-31T21:04:55Z
published: 2025-01-31T21:04:55Z
canonical: "help.gladly.com/receive-new-task-assignments"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Receive New Task Assignments

Tasks can be [assigned to a specific Agent](https://help.gladly.com/docs/create-a-task/#reassign-a-task) or a particular Inbox. For Tasks assigned to an Inbox, those Tasks are automatically assigned to an Agent (a member of the Inbox) only if they log in for the day for the first time or log in after lunch if they log out instead of using the [Away](/docs/set-your-status-or-reason-as-away) status. Once assigned, the Task will appear in the Agent's [My Customers list](https://help.gladly.com/docs/manage-your-my-customers-list/#h-number-of-conversations-and-tasks-assigned-to-you). The Conversation a Task is related to is not reassigned to another Inbox or Agent.

For Agents to receive additional Tasks that are waiting in an Inbox, Agents must:

1. Be available **Email, Task, Voicemail**(![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/mail-and-tasks-icon.png)) Channel.
2. Select **Next** to receive any additional Tasks after the ones that were automatically assigned.