---
title: "Quick Actions (FAQs)"
slug: "quick-actions"
description: "Quick Actions is a feature that exposes four topics on the Sidekick landing page if Sidekick Type = Self-Service is set in the Sidekick configuration page."
updated: 2025-10-02T21:34:30Z
published: 2025-10-02T21:34:30Z
canonical: "help.gladly.com/quick-actions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick Actions (FAQs)

Quick Actions is a Chat feature that exposes four topics ([Public Answers](https://help.gladly.com/docs/answer-type-definitions/#public-answers) or links to a web page) on the Chat landing page if **Enable Search and Quick Actions** is activated on the [Chat configuration](https://help.gladly.com/docs/create-and-configure-glad-app#configuration) page.

For example, the Quick Actions configured for the Chat image below are **Order Status**, **Store Locator**, **Returns and Exchanges**, and **Repairs**.

![Customer support interface with options for order status, store locator, and chat.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Quick-Actions.webp)

- **Order Status** and **Store Locations** are linked to the relevant web pages (notice the redirect indicator).
- **Returns, Exchanges, and Repairs** are set up as Public Answers and displayed in the container.

![Information about expedited shipping options and delivery times for orders placed.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Quick-Actions-Sample.webp)

Site visitors can use the search bar to find other FAQs created as Public Answers.

You can customize your Quick Actions on the [Chat configuration](https://help.gladly.com/docs/create-and-configure-glad-app#configuration) page.

> [!WARNING]
> Quick Actions Availability
> 
> Quick Actions is only configurable if **Enable Search and Quick Actions** is activated on Chat. ![Checkbox for enabling search and quick actions before customer chat with agent.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/quick-actions-enable-search.webp)