---
title: "Qualtrics Overview"
slug: "qualtrics-overview"
description: "The Qualtrics integration with Gladly allows surveys to be triggered inside of Qualtrics when a Conversation is closed in Gladly."
updated: 2025-01-18T06:44:35Z
published: 2025-01-30T20:02:03Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Qualtrics Overview

Qualtrics is a web-based experience management software that allows you to create surveys to answer marketing, customer, branding, and product questions.

![Survey results showing experiences categorized as Good, OK, and Bad with corresponding values.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Qualtrics-Overview-1024x461.png)

The Qualtrics integration with Gladly allows surveys to be triggered inside of Qualtrics when a Conversation is closed in Gladly. It can also be configured to send the survey responses back to Gladly.

## Benefits

**Automatically trigger a survey when a Conversation is closed**

Whenever a Conversation is closed in Gladly, this triggers Qualtrics to send a survey request to the Customer so you can capture sentiments and real-time.

**Attribute Conversation responses to Agents and Inbox**

Survey responses are attributed to the Agent that closed the Conversation and the Inbox the Conversation is closed in.

**Survey responses in Gladly**

Survey responses are found in the Conversation Timeline so you can quickly view and understand Customer experiences better.

## Supported features

Qualtrics supports the following features with Gladly:

- Channels - email, voice, and all Messaging Channels

Works with Gladly:

- Conversation Timeline