---
title: "Product Docs"
slug: "product-docs"
status: "update"
updated: 2025-03-03T13:27:35Z
published: 2025-03-03T13:27:35Z
canonical: "help.gladly.com/product-docs"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Product Docs

[![Overview of Gladly's product documentation and configuration settings for user interface.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/product%20docs%20version%20banner.png?sv=2026-02-06&spr=https&st=2026-10-26T09%3A34%3A32Z&se=2026-10-26T10%3A34%3A32Z&sr=c&sp=r&sig=%2BpQ%2FT61LPr%2Fcv%2B4PkepAghb691vzCbhZw%2FFKYdTC7qg%3D)](https://help.gladly.com/docs/welcome-to-gladly)

Welcome to the **Product Docs** version of help.gladly.com.

Take a look at the click-through below for a quick 20-second overview of the user experience on the help site.

[Embedded content](https://view.genially.com/679aafdead582760b431c98d)

### What you’ll find

This version contains all the ins and outs of how Gladly works, inclusive of:

- Interface Overviews
- Key Concepts
- Explanation of product principles and logic
- How the platform works
- How to use the platform
- Settings and capabilities
- and more!

### Popular docs in this version

Below is a short list of popular categories. We encourage you to browse other Gladly functions by category on the left side of this page.

- [Release Notes](https://help.gladly.com/docs/whats-new)
- [How to use Gladly as an Agent](https://help.gladly.com/docs/agents)
- [AI Features](https://help.gladly.com/docs/ai-powered-features-for-agents)
- [Sidekick](https://help.gladly.com/docs/sidekick)
- [How Routing works](https://help.gladly.com/docs/routing)
- [Channels and Entry Points](https://help.gladly.com/docs/channels-and-entry-points)
- [Reports and Insights](https://help.gladly.com/docs/reports-and-insights)

### Other doc versions

We have two other doc versions you can search, depending on your documentation needs:

[**Implementation**](https://help.gladly.com/implementation/docs)

General implementation guide and steps for those setting up Gladly for the first time.

[**Developer Tutorials**](https://help.gladly.com/developer-tutorials/docs)

Detailed overviews and walkthroughs of Gladly technical implementation and developer resources.