---
title: "Playvox Overview"
slug: "playvox-overview"
description: "Playvox allows you to schedule your team to create accurate volume forecasts and ensure you have the right agent helping the right customer at the right time"
updated: 2025-01-18T06:49:19Z
published: 2025-01-30T20:02:03Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Playvox Overview

In January 2021, Playvox acquired Playvox and entered the workforce management market.

As a workforce management tool, [Playvox](https://www.playvox.com/) allows you to schedule and staff your team to create accurate volume forecasts, monitor Agent adherence in real time, and ensure the right Agent is helping the right Customer at the right time.

![Dashboard displaying team performance metrics, including wait times and service levels.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/agyletime-overview-1024x560.png)

## Benefits

**Enhanced staffing data**

With the Playvox integration, you can automatically pull Agent and Conversation-level data across all Channels into Playvox workforce management software to make smarter staffing decisions.

**Schedule optimization**

Playvox considers the number of KPIs, business requirements, grade of service agreements, and goals to create the most efficient team schedule.