---
title: "I connected Ordergroove to Gladly through the Apps page but why can’t I see subscription details?"
slug: "order-groove-missing-subscription-details"
description: "Contact Gladly Support if you’re not able to see the Subscription card in the Customer Profile. Visit Gladly Help Docs to learn more."
updated: 2025-01-16T18:36:58Z
published: 2025-01-30T20:02:03Z
canonical: "help.gladly.com/order-groove-missing-subscription-details"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I connected Ordergroove to Gladly through the Apps page but why can’t I see subscription details?

Contact Gladly Support if you’re not able to see the Subscription card in the Customer Profile.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg?sv=2026-02-06&spr=https&st=2026-10-30T16%3A13%3A23Z&se=2026-10-30T17%3A13%3A23Z&sr=c&sp=r&sig=7XtZpr9EOrLFZFAMR40ZGJ%2BSiHlWd6yB2bvckzWAf70%3D)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.