---
title: "What should I do if a Customer’s information is in Ordergroove but is not appearing in Gladly?"
slug: "order-groove-missing-customer-information"
description: "Double-check that the Customer is actually in Ordergroove. Visit Gladly Help Docs to learn more."
updated: 2024-10-20T21:27:30Z
published: 2025-01-30T20:02:03Z
canonical: "help.gladly.com/order-groove-missing-customer-information"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What should I do if a Customer’s information is in Ordergroove but is not appearing in Gladly?

Double-check that the Customer is actually in Ordergroove. Also, make sure that it’s linked to the correct Shopify Customer (in Ordergroove system).