Opt-Out of All SMSes From Gladly
  • 16 Sep 2022
  • 1 Minute To Read
  • PDF

Opt-Out of All SMSes From Gladly

  • PDF

A Customer can only stop receiving inbound SMSes from Gladly if they are opt-out of all SMS communications by replying an opt-out keyword to the phone number they want to stop receiving them from. 

A Customer who has opted-out can still send an SMS which will still route to Agents, and their message appears in the Conversation Timeline, but the Agent will not be able to reply. Customers will need to resubscribe to allow inbound SMS communications again.


Was this article helpful?