---
title: "Okendo App Platform Installation"
slug: "okendo-app-platform-installation"
updated: 2026-08-20T06:23:18Z
published: 2026-08-20T06:23:18Z
canonical: "help.gladly.com/okendo-app-platform-installation"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Okendo App Platform Installation

## Before you start

Review the following before installing the Okendo app:

- **Administrator permission** in Gladly is required to complete the installation.
- You will need your **Okendo User ID** and an **API Key**. Both are found in
- the Okendo app under **Settings > Integrations > API**.

## Install the Okendo app

1. In Gladly, go to **Settings > App Developer Tools > Apps**.

2. Click **Create a Configuration**.

3. Select **Okendo** from the App dropdown.

4. Enter your **Okendo User ID** and **API Key** in the configuration form.

5. Save the configuration.

Once the configuration is saved, the Okendo Loyalty and Okendo Reviews Cards can be added to the Customer Details layout, the Okendo Data Pulls become available to your Guides, and the Reply to Review action becomes available to team members.

Contact Gladly Support for help configuring the Customer Profile with these new additions.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg?sv=2026-02-06&spr=https&st=2026-11-05T17%3A52%3A35Z&se=2026-11-05T18%3A52%3A35Z&sr=c&sp=r&sig=G62x%2FfafO9Q%2BKptQxG%2F%2BPaU2xwITUeN8kvViLU%2FA2VE%3D)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.