Q. I'm not receiving new emails but im 'available' for the Mail+Tasks Channel.
  • 16 Dec 2020
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Q. I'm not receiving new emails but im 'available' for the Mail+Tasks Channel.

  • PDF

Mail can only be routed to you if you're available in the Mail + Task Channel. 

How mail items are routed 

When you go available in the Mail + Task Channel, and if there is a mail Conversation waiting in the queue, it will automatically be routed to you. You must click Next or Close & Next to receive additional mail Conversations. 

If there is no mail Conversation waiting in the queue at the time you go available, the next mail item that comes will automatically be routed to you. You must then click Next or Close & Next to receive additional mail Conversations.


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