Q. Why can't I accept phone calls offered to me?
  • 13 Jul 2022
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Q. Why can't I accept phone calls offered to me?

  • PDF

If you're not able to accept calls routed to you from the notification banner because the notification banner is not responsive, make sure you have the latest/newest version of Chrome installed. Also, make sure you're only using Chrome to use Gladly.

If you continue to have issues accepting calls and are already using the latest version of Chrome, another very common culprit is a bad internet connection which is more common for those working from home. You may see events in the Conversation Timeline that says "connection failed" when this happens. Still, we recommend running a network test to confirm your internet connection is stable.


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