---
title: "Netomi Overview"
slug: "netomi-overview"
description: "With Netomi's AI, you can automate the resolution of up to 90% of your Customer requests. Learn more in Gladly Help Docs."
updated: 2025-01-18T06:57:25Z
published: 2025-01-30T20:02:03Z
canonical: "help.gladly.com/netomi-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Netomi Overview

Automate the resolution of requests without your Agents needing to engage with Customers personally. With Netomi's AI, you can automate the resolution of up to 90% of your Customer requests.

![A person typing an email about an order status inquiry on a laptop.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Netomi-Overview.png?sv=2026-02-06&spr=https&st=2026-11-13T18%3A36%3A26Z&se=2026-11-13T19%3A36%3A26Z&sr=c&sp=r&sig=gVJAAAz9B2blQ28WQinqWbAdgWDFMkD3oUeO22b749Y%3D)

## Benefits

Netomi's AI seamlessly integrates with the Gladly platform. Twenty-four hours a day, seven days a week, common issues are resolved automatically, freeing Agents to work on more complex issues. Key benefits include:

**No more mundane tasks**

Because Netomi can answer most of your self-serviceable requests, Agents can focus on more complex and high-touch Customer issues.

**Handle spikes and seasonal support**

Use AI to scale as email and chat volumes increase and support your customers with less overhead.

**Transition to human Agents with ease**

When Netomi detects that a human can better assist a Customer, it seamlessly hands over the Conversation to an Agent while seeing the entire interaction with the Customer. Hence, they never have to repeat themselves.

## **Supported features**

Netomi supports the following features with Gladly:

- Channels – chat, and email

Works with Gladly:

- Customer Profile
- Conversation Timeline
- Inbox