---
title: "Messaging Session Auto-End Threshold Time"
slug: "messaging-session-auto-end-threshold-time"
description: "By default, Messaging sessions (e.g., chats, SMSes, Facebook Messenger, etc.) auto-end (but not auto-close) if a Customer has not responded for 15 minutes."
updated: 2025-02-05T21:32:49Z
published: 2025-02-05T21:32:49Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Messaging Session Auto-End Threshold Time

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

By default, Messaging sessions (e.g., chats, SMSes, social messaging) end automatically if a Customer has not responded for 15 minutes. If you want to change this threshold time, update the [Same agent assignment time limit](https://help.gladly.com/docs/configure-messaging-routing-settings#same-agent-assignment-time-limit) setting.

- A maximum limit of 24 hours is enforced to end sessions automatically, even if the [Same agent assignment time limit](https://help.gladly.com/docs/configure-messaging-routing-settings#same-agent-assignment-time-limit) setting is greater than 24 hours.
- Messaging Conversations do not close automatically if they automatically end and must still be closed.
- Messaging Conversations that auto-ended update Agent capacity to receive more Customers based on the standard messaging capacity and up to the maximum number of Messaging Customers an Agent can have by clicking **Next**.