---
title: "Manage Knowledge Sources"
slug: "manage-knowledge-sources"
updated: 2026-09-04T06:08:37Z
published: 2026-09-04T06:08:37Z
canonical: "help.gladly.com/manage-knowledge-sources"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Manage Knowledge Sources

**Knowledge Sources** gives you one place to see and manage everything Gladly AI and Team Assist can reference when responding to customers. Adding a source here doesn't change what Gladly AI has access to today. It brings your existing sources into a single hub that's easier to manage and extend.

Sources you add on the Knowledge Sources page become available to select and configure in the Knowledge Sources action within Guide builder, so agents and Gladly AI pull from the same information you've approved centrally.

![Gladly interface showing options to connect articles and websites for AI reference.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/knowledge.png)

## Open Knowledge Sources

In the left nav, select **Knowledge**. ![Gladly AI interface showing Knowledge section with highlighted Beta feature and options.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/knowledge nav.png)

The **Knowledge Sources** page lists every source type available to your org, along with how many items are currently connected to each.

## Use Gladly Answers as a source

Gladly Answers are your published Answers content, and Gladly AI references them automatically. There's nothing to configure on the Knowledge Sources page itself.

1. On the **Gladly Answers** tile, select **Go to Answers**. ![Gladly Answers section with a button to access answers for knowledge sources.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/go to answers.png)
  1. This will take you to the [Answers](/product-docs/docs/answers) page of Gladly.
2. Manage the Answers you want Gladly AI to reference from the Answers page, as you do today.

## Add and manage websites

1. On the **Websites** tile, select **Manage**. ![Manage website connections for Gladly AI to enhance knowledge and answer capabilities.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/go to website management.png)
2. Select **Add website**. ![Instructions to add website domains for Gladly AI to read and answer questions.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/add website.png)
3. Enter a domain or subdomain, such as `yourcompany.com` or `us.yourcompany.com`. Gladly AI reads every page and subdirectory on the site you add.
4. Repeat to add additional websites.
5. Select **Save**. ![Input fields for website domains with a highlighted save button at the bottom.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/websites knowledge (1).png)

A confirmation banner lets you know your websites were saved. Gladly AI can answer from a website once it's indexed.

To remove a website, select the **X** next to its domain and select **Save**.

## Use sources in a Guide

Once a source is added on the Knowledge Sources page, it's available to select in the Knowledge Sources action within Guide builder. See [Add Knowledge Sources to a Guide](https://help.gladly.com/docs/set-up-knowledge-sources) for how to add and configure that action within a Guide.