---
title: "Create, Edit, and Delete Keyword Groups"
slug: "manage-answers-keyword-groups"
description: "Check out our instructions on how to create, edit, and delete keyword groups in Gladly. Read more in Gladly Help Docs."
updated: 2025-01-20T06:47:32Z
published: 2025-01-30T20:02:34Z
canonical: "help.gladly.com/manage-answers-keyword-groups"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create, Edit, and Delete Keyword Groups

| **REQUIRED USER ROLE** Administrator, Team Manager, or Answer Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

Use Keyword Groups to create synonyms for Answers. For example, searching "shoes" will also surface Answers containing "sneakers," "heels," and "kicks."

## **Create Keyword Groups**

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings.**
3. Under the **Answers** category, click **Keyword Groups**. The Keyword Groups page will show you a list of search groups you have previously created (if any). ![Keyword groups for Colors, COVID-19, and Dogs with associated keywords listed.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Create-Keyword-Groups.webp)
4. Click **Create Keyword Group.**
5. On the **Create Keyword Group**page, enter your grouping details: ![Form for creating a keyword group with fields for name, keywords, and languages.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/keywords.webp)
  - **Group Name –** This name helps you identify the keywords for the group. The name is not included when the Keyword Groups are checked.
  - **Keywords –** Enter the keywords you want to associate as a group and separate your entries using commas. You can add multi-word text (i.e., suede black shoes, 4-inch heels, special edition white sneakers, etc.).
  - **Language –** Select the Answer language(s) where the grouping will apply.
6. Click **Save.** You’ll be taken back to the Keywords Group page. It takes about ~15 minutes for new keywords to become active in Answers.

### **Edit Existing Keyword Groups**

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Click on **Keyword Groups** under **Answers**. The Keyword Groups page will show you a list of search groups you have previously created (if any).
4. Scroll through the list and hover your mouse over the group you want to edit, then click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/pencil-edit-icon.svg). ![Keyword Groups section displaying group names, keywords, and modification dates for organization.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Edit-Keyword-Groups.webp)
5. In the **Update Keywords Group**page, edit your grouping details:
  - **Group Name –** Change the name that helps identify the Keyword Groups.
  - **Keywords –** Remove or add keywords associated together as a group. Continue to separate entries using commas.
  - **Language –** Edit the Help Center language(s) where the grouping will apply.
6. Click **Save** when you’re done. You’ll be taken back to the Keywords Group page.

## **Delete Keyword Groups**

> [!CAUTION]
> Deleting Keyword Groups
> 
> Keyword Groups cannot be restored once they are deleted.

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(2).svg) on the top left corner of the screen.
2. Click **Settings**.
3. Under the **Answers** category, click **Keyword Groups**. The **Keyword Groups** page will show you a list of search groups you have previously created (if any).
4. Scroll through the list and hover your mouse over the group you want to edit, then click the trash icon. ![Keyword Groups display various categories and their associated keywords for easy management.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Delete-Keyword-Groups.webp)
5. You’ll be asked to confirm your request. Click **Delete Keyword Group**.