---
title: "Make Outbound Calls"
slug: "make-outbound-calls"
updated: 2026-02-27T07:48:25Z
published: 2026-02-27T07:48:25Z
canonical: "help.gladly.com/make-outbound-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Make Outbound Calls

![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/make a call gladly.gif)

1. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/gladly-plus-icon-green.svg) then **Call**.
2. You will see the **From** and **To** numbers. If configured and when necessary, you can change the **From** number, which is the number your Customer will see when you call.
3. Click **Call** in the bottom right corner of the screen. Then, you will hear a prompt that the call is being connected. Calls are automatically recorded and added to the Conversation Timeline.
  - Additional [phone controls](https://help.gladly.com/docs/voice-control-bar-overview) to mute, transfer, conference, or end the call appear on the screen.
  - Don't forget to [add a Note](https://help.gladly.com/docs/add-a-note-to-a-conversation) to summarize your call.
4. When you're done, click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hang-up-icon(1).svg) to end the call. The recording of the call is automatically added to the Conversation Timeline.

### Toll-free numbers

For Gladly VoIP Customers, you won't be able to call other toll-free numbers from Gladly if you're also calling from a toll-free number (e.g.,1-800, 888, 877, 866, 855, 844, 833). If you get an error message, use a local or non-toll-free number to call from Gladly. If you don't have one, contact your manager.