--- title: "Magento App Platform Installation" slug: "magento-app-platform-installation" updated: 2026-10-22T07:44:35Z published: 2026-10-22T07:44:35Z canonical: "help.gladly.com/magento-app-platform-installation" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gladly.com/llms.txt > Use this file to discover all available pages before exploring further. # Magento App Platform Installation The Magento app is set up entirely from Gladly Settings, and no command-line tools are required. Once it is installed, your team sees the Customer's Magento account and recent orders on the Customer Profile and can act on orders from Agent Actions, and Gladly AI can use the same actions. ## Before you start You will need a Magento administrator account that can create integrations. The app works with Magento 2 stores, including Adobe Commerce on Cloud. ### Step 1: Create an integration in Magento ### In Magento admin, go to **System > Extensions > Integrations** and click **Add New Integration**. Give it a name such as Gladly and enter your admin password. On the **API** tab, choose **All resources**, or a custom set that includes: - Read access to customers, sales orders and shipments, products, and product attributes - The order actions: Cancel, Hold, Unhold, Comment and Send Order Email - The customer Reset password action Click **Save**. If the integration cannot read product attributes, the card still works but does not show each item's size and color. ### Step 2: Activate it and copy the credentials Back on the Integrations page, click **Activate** next to the new integration, then **Allow**. Magento shows four values: the consumer key, consumer secret, access token and access token secret. Copy all four. ### Step 3: Note your host and admin address - **Host:** your store's address without https://, for example `mystore.com`. Use the exact host your store answers on: if `mystore.com` redirects to `www.mystore.com`, enter `www.mystore.com`, or Magento will reject Gladly's requests. - **Admin address:** the start of any Magento admin page, up to and including the admin path, for example `https://mystore.com/admin`. Gladly adds the rest to link to each order and customer. ### Step 4: Open the Apps settings In Gladly, go to **Settings > Apps**. This is where you manage your App Platform integrations. ### Step 5: Create a configuration Click the **Create Configuration** button. When prompted for the **External App**, choose the Magento app (`gladly.com/Magento_V2`), picking the latest version available. Enter the host and admin address from Step 3 and the four credentials from Step 2, then save the configuration. ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/app plat magento.png?sv=2026-02-06&spr=https&st=2026-11-08T00%3A43%3A58Z&se=2026-11-08T01%3A43%3A58Z&sr=c&sp=r&sig=diPdBs8KSw2y7EUXSl45S2mjDXSLgvPFmOzPJn%2F21L0%3D) ### Step 6: Add the Magento card to the Customer Profile In **Settings > Agent Experience > Customer Profile**, hover between two existing cards until the green + appears, select it, choose **App Platform Card**, then pick your Magento configuration and the Magento card. Full directions: [Organize the Customer Profile](https://help.gladly.com/docs/organize-the-customer-profile). ### Step 7: Add the agent actions Installing the app does not put the order actions in Agent Actions. Add them in **Settings > Agent Experience > Agent Actions**, one at a time: give each a Label, choose your Magento configuration under App / Configuration, choose the Action, select Add, then Save the page. The Magento configuration must be saved and active first, since an Agent Action can only reference an active App Configuration. The actions you can add are: - Cancel order - Hold order - Release order from hold - Resend order confirmation - Add order comment - Send password reset email Administrators also choose here which actions Gladly AI can use, including the order lookup action, which is available to Gladly AI only. Full directions: [Set up Agent Actions](https://help.gladly.com/docs/add-agent-actions). ## Upgrade from an earlier version Grant the integration the order actions and the Reset password action from Step 1, or the new actions will fail. ## Contact Support Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click the hamburger menu on the top-left corner, then click **Contact** Gladly Support. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime. - Please select the correct business impact (P1 to P4). - Most requests should be sent as a P4. *Customer* or C*ustomers* refers to the people you support through Gladly who buy or use your products or services. Contains everything about a Customer. Their Conversation history, contact details, order details, and other Customer-specific information. Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg?sv=2026-02-06&spr=https&st=2026-11-08T00%3A43%3A58Z&se=2026-11-08T01%3A43%3A58Z&sr=c&sp=r&sig=diPdBs8KSw2y7EUXSl45S2mjDXSLgvPFmOzPJn%2F21L0%3D)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime. - Please select the correct business impact (P1 to P4). - Most requests should be sent as a P4.