---
title: "What should I do if I see an error message instead of the return information?"
slug: "loop-returns-returns-error-message"
description: "Encountering an error message instead of return information? Quickly resolve the issue by refreshing the customer profile in a few simple steps."
updated: 2025-01-14T05:41:23Z
published: 2025-01-30T20:02:11Z
canonical: "help.gladly.com/loop-returns-returns-error-message"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What should I do if I see an error message instead of the return information?

Try to refresh the customer profile by clicking on the three dots next to the customer name and then select “**Refresh customer data**.” If you still do not see data, wait a few more minutes and try again. If you continue to see the error let us know by contacting [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team).