---
title: "Loop Returns Order Tracking Integration Toolkit"
slug: "loop-order-tracking-integration-toolkit"
updated: 2026-01-28T06:22:08Z
published: 2026-01-28T06:22:08Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Loop Returns Order Tracking Integration Toolkit

The Loop Returns Order Tracking App queries the Loop Order Tracking platform for order and shipment information.

```plaintext
Data Pull initiated → Gladly sends email(s) → Loop API returns orders → Data displayed in Gladly
```

**Data refresh triggers**

- Team member opens a Customer Profile in Gladly Team.
- Guide requests order data during a Conversation.
- Rule evaluates order data for routing decisions.

**Authentication**

Your API Token is included in **the**request headers. Gladly securely stores and manages API credentials.

> [!WARNING]
> Data only integration
> 
> It retrieves data but does not perform Actions in Loop Order Tracking. For Actions like generating return links, use the [Loop Returns App](/docs/loop-returns-app).

## Basic Scope

The Loop Returns Order Tracking App (formerly Wonderment) brings real-time order and shipment tracking into Gladly, enabling team members and Customers to:

- View order and shipment status instantly
- See carrier information and tracking codes
- Track multi-package orders with clarity

## What data you can access

This data appears in Customer Details Cards and is available in Guides for self-service flows.

### Order information

- Order ID
- Order name/identifier
- Shipment URL for tracking page

### Shipment details

- Carrier display name
- Shipment status
- Tracking code

## Customer matching

Gladly finds a Customer's orders by sending all email addresses from their Customer Profile to Loop. If any email matches an order in Loop, that order appears in Gladly.

Phone numbers are not used for matching; only email addresses work with Loop Returns Order Tracking.

If a Customer Profile has no email addresses, no order data can be retrieved.