---
title: "Loop Returns Order Tracking Cards"
slug: "loop-order-tracking-cards"
updated: 2026-01-28T06:20:39Z
published: 2026-01-28T06:20:39Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Loop Returns Order Tracking Cards

Gladly Team is the Agent workspace where team members handle Customer Conversations. Loop Returns Order Tracking data appears in the Customer Details panel, giving team members instant shipment context.

## What team members see

When a team member opens a Customer Profile, they see order tracking data in the sidebar:

- **Order information**: Order ID, order name, shipment URL
- **Shipment details**: Carrier, status, tracking code
- **Multi-package orders**: Each shipment displayed separately

For a detailed list of data available, see [What data you can access](/docs/loop-order-tracking-integration-toolkit#what-data-you-can-see) or [GraphL Schema](https://github.com/gladly/app-platform-examples/blob/main/loop_order_tracking/data/data_schema.graphql).

To understand how returns are matched with Gladly Customer see [Customer matching](/docs/loop-order-tracking-integration-toolkit#customer-matching).

## How it helps team members

| Scenario | Without Loop Order Tracking | With Loop Order Tracking |
| --- | --- | --- |
| Customer asks "Where's my order?" | Team member searches carrier websites | Team member sees tracking status instantly |
| Customer reports missing package | Team member asks for order number | Team member already sees order and tracking details |
| Order shipped in multiple packages | Team member asks which package | Team member sees all shipments with individual tracking |

## Enable Cards for team members

Contact Gladly Support to enable Loop Returns Order Tracking Cards in Customer Details.

Contains everything about a Customer. Their Conversation history, contact details, order details, and other Customer-specific information.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.