---
title: "Loop Returns Order Tracking Actions"
slug: "loop-order-tracking-actions"
updated: 2026-02-26T23:51:56Z
published: 2026-02-26T23:51:56Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Loop Returns Order Tracking Actions

Gladly uses Guides to power Customer self-service. Loop Returns Order Tracking data enables Customers to check order and shipment status without Agent involvement.

## Available Data

For detailed list of data available, see [What data you can access](/docs/loop-order-tracking-integration-toolkit#what-data-you-can-see) or [GraphL Schema](https://github.com/gladly/app-platform-examples/blob/main/loop_order_tracking/data/data_schema.graphql).

To understand how returns are matched with Gladly Customer see [Customer matching](/docs/loop-order-tracking-integration-toolkit#customer-matching).

> [!WARNING]
> Tracking data only
> 
> Loop Returns Order Tracking provides Data only. No Actions are available. For return-related Actions (like generating return links), use the [Loop Returns App](/product-docs/docs/loop-returns-overview).

## Example Guide flows

**Order status check**

1. Customer asks "Where's my order?"
2. Guide retrieves orders via Data Pull.
3. Guide responds with shipment status, carrier, and tracking link.

**Multi-shipment order**

1. Customer asks "I only got one package."
2. Guide retrieves order showing multiple shipments.
3. Guide explains each package status: "Your order shipped in 3 packages. Package 1 was delivered. Package 2 is in transit with FedEx. Package 3 is being prepared."

**Delayed shipment**

1. Customer asks "My package is late."
2. Guide retrieves shipment data.
3. Guide checks status and provides tracking link.
4. If needed, Guide escalates to team member with full context.

### Set up Guides with Loop Returns Order Tracking

1. Open the **Guides** editor in Gladly.
2. Create or edit a Guide for order-related topics (e.g., "Where's My Order?").
3. Add a **Data Pull** step to retrieve order tracking data.
4. Configure response templates using the order and shipment data.

[Learn more about Guides →](https://help.gladly.com/docs/guides-1)