---
title: "Listen To Call Recordings"
slug: "listen-to-call-recordings"
description: "Listen to previous calls as part of your QA or Agent training practices."
updated: 2026-05-05T22:56:18Z
published: 2026-05-05T22:56:18Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Listen To Call Recordings

Listen to previous calls to review details of the call or as part of your QA or training practices.

1. Open the Customer's Profile where the call took place.
2. Scroll through the Conversation Timeline to find the call recording.
3. Click ![](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/play-icon.svg) to listen to the call. ![Audio waveform display with play button and duration indicators for playback control.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/play-call-recording.webp)
4. Call recording can be [paused](https://help.gladly.com/docs/pause-delete-or-download-voice-call-recordings/#pause-and-unpause-live-call-recording) while on a call, but recording can't be stopped.
5. Compliance Administrators can [download or delete](https://help.gladly.com/docs/pause-delete-or-download-voice-call-recordings/#h-delete-call-recording) call recordings as needed.
6. Review [text summary](https://help.gladly.com/docs/review-text-summary-of-phone-calls) of phone calls.

## Play recording with different speeds

Click **1x** to see a list of various playback speed settings.

![option to play recording with different speeds](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/play different speeds.jpg)