---
title: "Listen To and Replace Node Recordings"
slug: "listen-to-and-replace-node-recordings"
description: "You can add, listen to, and update recordings that play when a call passes through a Menu or Message node. Learn more in Gladly Help Docs."
updated: 2026-03-07T21:34:04Z
published: 2026-03-07T21:34:04Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Listen To and Replace Node Recordings

| **REQUIRED USER ROLE** Administrator | **PERMISSION OVERVIEW** [View permissions by role](https://help.gladly.com/docs/managing-users-and-roles#roles-and-responsibilities) |
| --- | --- |

You can add, listen to, and update MP3 recordings that play when a call passes through a **Menu** or **Message** node.

## Add a node recording

When uploading a new recording, ensure you only upload a .mp3 file with a sample rate of at least 32k Hz and the file name has *.mp3* at the end (e.g., welcome.mp3). Uploading a high sample rate ensures the preservation of audio quality. You can get the audio file properties on [Windows](https://www.quora.com/How-do-I-find-the-sampling-rate-of-an-audio-file-in-Windows) or [Mac](https://discussions.apple.com/thread/6011250) and use tools like [Audacity](https://www.audacityteam.org/) to change sample rates.

1. From an IVR, click on a **Message** or **Menu** node.
2. From the node menu, scroll down to the **Message** section. From the list, make sure **Recording** is selected.
3. Under the **Recording Used** section, click **Select Recording**. ![Interface for selecting a recording with options for customer messages.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Select_Recording-IVR.webp)
  - If there's an existing recording, click**Update Recording**. ![Flowchart illustrating message node for checking holiday hours and blacklisted numbers.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Update-ReC.webp)
4. From the Recording Library window that appears, click **Upload New Recording** and select the recording from your local folder. ![Recording library interface showing options to upload new recordings and existing files.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/image-1772919205573.png)
5. The newly uploaded recording is highlighted to make it easier to find. Click the radio button to the left of the recording you just uploaded.
6. Click **Save**. This will create a new "unpublished" version of the IVR.
7. Click **Publish** to complete the update.
8. Enter a short description of the changes you made, then click **OK**.

## Listen to a node recording

1. From the IVR, click on a **Message** or **Menu** node.
2. From the node menu, scroll down to the **Message** section. Click play to hear the message for the node.

![Flowchart illustrating message node for checking holiday hours and blacklisted numbers.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/listen-to-recording.webp)

- Click **Update Recording** to open the Recording Library where you can listen to other recordings.
- You can only play/listen to one track at a time.

## Update/replace a node recording

When updating a recording, ensure the file name has the file extension type at the end (e.g., welcome.**mp3**).

1. From the **Menu** or **Message** node, click **Update Recording**. ![Flowchart illustrating message node for holiday closed message and recording options.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Update_ReC.webp)
2. Scroll through the Recording Library and click the radio button to the left recording you want to use.
  - Click **Upload New Recording** to upload a new recording.
3. Click **Save**. This will create a new "unpublished" version of the IVR.
4. Click **Publish** to complete the update.
5. Enter a short description of the changes you made, then click **OK**.

### Replace a recording

1. Click **Update Recording.**
2. From the Recording Library, click **Upload New Recording**. The newly uploaded recording is highlighted to make it easier to find. Click the radio button to the left of the recording you want to use. ![Recording library interface showing options to upload new recordings and existing files.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/image-1772919236143.png)
3. Click **Save**. This will create a new "unpublished" version of the IVR.
4. Click **Publish** to complete the update.
5. Enter a short description of the changes you made, then click **OK**.