Levels of Reports
  • 08 Oct 2020
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Levels of Reports

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Knowing the different levels of reports will help you understand how best to compare them. It's best to only compare reports that are in the same level/group. A report is classified as one of the following levels:

  • Agent
  • Answers
  • Customer
  • Conversations* (see note below)
  • Contact* (see note below)
  • Data Export
  • Tasks
  • Topics
  • Sidekick
Tip

The help guide for each report will contain the Report Level of the report in the Note section.

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See Comparing Reports to understand how to compare reports on the same reporting level.

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