---
title: "Knowledge"
slug: "knowledge"
type: "index"
canonical: "help.gladly.com/knowledge"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge

2 articles

## [What is Knowledge?](https://help.gladly.com/docs/what-is-knowledge.md)

Published on 2026-09-04

Knowledge is where you connect the sources Gladly AI and Team Assist reference when responding to customers: Gladly Answers, websites, and more. Instead of managing each source separately, Knowledge...

## [Manage Knowledge Sources](https://help.gladly.com/docs/manage-knowledge-sources.md)

Published on 2026-09-04

Knowledge Sources gives you one place to see and manage everything Gladly AI and Team Assist can reference when responding to customers. Adding a source here doesn't change what Gladly AI has access...