---
title: "Keyboard Shortcuts"
slug: "keyboard-shortcuts"
description: "Keyboard shortcuts are quick little tricks to help you through your daily tasks at lightning speed, without ever leaving your keyboard. "
updated: 2024-09-27T22:31:16Z
published: 2025-01-30T20:01:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Keyboard Shortcuts

Use these handy keyboard shortcuts and quick little tricks to help complete daily tasks at lightning speed without ever leaving the keyboard.

## General

| **Windows** | **Mac** | **Function** |
| --- | --- | --- |
| alt + / | option + / | Show keyboard shortcuts |
| alt + [ | option + [ | Expand/Collapse My Customers list |

## Answers Panel

| **Keyboard Shortcut** | **Mac** | **Function** |
| --- | --- | --- |
| ctrl + / | option + / | Open Answers Panel |
| esc | esc | Close Answers Panel |
| ⬆️ ⬇️ | ⬆️ ⬇️ | Scroll through the search results |
| Enter | return | Insert Answer |

## Availability

| **Windows** | **Mac** | **Function** |
| --- | --- | --- |
| alt **+** 0 | option **+** 0 | Toggle Away |
| alt + 1 | option + 1 | Toggle Availability For Email, Task, Voicemail |
| alt + 2 | option + 2 | Toggle Availability for Voice |
| alt + 3 | option + 3 | Toggle Availability for Messaging |

## Conversation

| **Windows** | **Mac** | **Function** |
| --- | --- | --- |
| alt +a | option + a | Change assignee |
| alt + e | option + e | Email response |
| alt + n | option + n | Add note |
| alt + r | option + r | Reply to or reopen a Conversation |
| alt + t | option + t | Edit Topics |
| shift + h | option + h | Show/hide the Composer |

## Conversation Workflow

| **Window** | **Mac** | **Function** |
| --- | --- | --- |
| alt + , | option + , | Next Conversation |
| alt + . | option + . | Close Conversation |
| alt + ; | option + ; | Close & Next |

## Composer

| **Windows** | **Mac** | **Function** |
| --- | --- | --- |
| ctrl + enter | command + enter | Send reply / save Note / Task |
| ctrl + z | command + z | Undo last text edit |

## Inboxes

| **Windows** | **Mac** | **Function** |
| --- | --- | --- |
| alt + o | option + o | See Open Inbox |
| alt + w | option + w | See Waiting Inbox |
| alt + c | option + c | See Closed Inbox |

## Topics Menu

| **Windows** | **Mac** | **Function** |
| --- | --- | --- |
| ⬆️ ⬇️ | ⬆️ ⬇️ | Navigate through Topics |
| Enter | Enter | Add/remove Topics |
| tab | tab | Save changes to Topics |
| command + ⬆️ | command + ⬆️ ⬇️ | Jump to top or bottom of Topics |
| command + ➡️ | control + ➡️ | Expands all selected Topics |
| command + ⬅️ | control + ⬅️ | Retracts all selected Topics |