---
title: "IVR Templates"
slug: "ivr-templates"
description: "IVR templates make it easier to build and configure your IVR without having to start from scratch. Learn more in Gladly Help Docs."
updated: 2026-03-07T09:24:55Z
published: 2026-03-07T09:24:55Z
canonical: "help.gladly.com/ivr-templates"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# IVR Templates

Build an IVR from scratch by connecting and configuring [nodes](https://help.gladly.com/docs/what-are-nodes) to attain a particular flow for incoming calls so your callers can get to the right team or Agent that can help them. Although building your own IVR requires a bit more time and knowledge, especially if you have never built one before, IVR templates make it easier to build and configure your IVR without having to start from scratch.

## What are IVR templates

IVR templates are out-of-the-box, pre-configured IVRs with nodes designed to accomplish a particular flow. For example, the [Basic IVR](/docs/configure-the-basic-ivr) is pre-built with nodes that allow you to receive customer calls with minimal customizations. Proactive Voice template is a set of nodes designed to be used with [Proactive Voice](https://help.gladly.com/docs/create-a-proactive-voice-campaign).

A template can consist of many nodes, a few, or just one.

When using templates, you'll still need to ensure each node is configured to match your requirements (e.g., custom message, hours, input, etc.).

![Selection of IVR templates for customer routing and interaction options.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/select node type.png)

The IVR templates currently available are:

- [**Basic IVR**](/docs/configure-basic-ivr) **–** Standard IVR flow includes greeting, ability to route to an Inbox, option to leave a message, and option to receive support via SMS.
- **Proactive Voice –** Use to power Proactive Voice campaigns. If a Voicemail is detected when placing a Proactive Voice call, a message is left for the Customer to playback later. Otherwise, the Customer is sent into the queue to speak with an Agent.
- **Voicemail Only –** Use for Voicemail-only phone numbers. It's useful if you'd like to take Voicemails only and then call back Customers during business hours.
- **Message Only –** Play a message when a Customer calls in. It's helpful if you'd like to deprecate a phone number or tell Customers how to contact you using an alternate method.

## How to insert an IVR template

See [Start from an existing IVR template](https://help.gladly.com/docs/create-an-ivr#start-from-an-existing-ivr-template) to learn how to insert a template.

A template can be inserted into a blank IVR on its own or branch off an existing node in the IVR.