--- title: "IVR Queue Music and Recording Options" slug: "ivr-queue-music-and-recording-options" description: "It is important to reassure your Customers that you haven’t forgotten about them. You should provide this reassurance every 30 seconds or so. Learn more." updated: 2025-01-16T19:51:27Z published: 2025-01-30T20:02:34Z --- > ## Documentation Index > Fetch the complete documentation index at: https://help.gladly.com/llms.txt > Use this file to discover all available pages before exploring further. # IVR Queue Music and Recording Options It is important to reassure your Customers that you haven’t forgotten about them and will assist them as soon as possible. In general, you should provide this reassurance every 30 seconds or so. For example: 1. Queue music plays for 30 seconds. 2. You notify the Customer that an Agent will assist them shortly and that they can still contact you via email and chat. 3. Queue music plays for 30 seconds. 4. You notify the Customer that an Agent will assist them shortly and that they can still contact you via email and chat. 5. And repeat... If you do not have queue music selected already, you can download music from the list of audio files below. You can add/update [Queue and Hold music through the Voice settings](https://help.gladly.com/docs/change-hold-or-queue-music)page. If you need to replace Queue XML Hold and Message sequence, contact Gladly Support as this is a customization. Any updates or creations of XML files will typically require a small paid Services engagement. **Classical** - [http://com.twilio.music.classical.s3.amazonaws.com/ith_chopin-15-2.mp3](http://com.twilio.music.classical.s3.amazonaws.com/ith_chopin-15-2.mp3) - [http://com.twilio.music.classical.s3.amazonaws.com/MARKOVICHAMP-Borghestral.mp3](http://com.twilio.music.classical.s3.amazonaws.com/MARKOVICHAMP-Borghestral.mp3) - [http://com.twilio.music.classical.s3.amazonaws.com/ClockworkWaltz.mp3](http://com.twilio.music.classical.s3.amazonaws.com/ClockworkWaltz.mp3) - [http://com.twilio.music.classical.s3.amazonaws.com/Mellotroniac_-_Flight_Of_Young_Hearts_Flute.mp3](http://com.twilio.music.classical.s3.amazonaws.com/Mellotroniac_-_Flight_Of_Young_Hearts_Flute.mp3) - [http://com.twilio.music.classical.s3.amazonaws.com/BusyStrings.mp3](http://com.twilio.music.classical.s3.amazonaws.com/BusyStrings.mp3) - [http://com.twilio.music.classical.s3.amazonaws.com/ith_brahms-116-4.mp3](http://com.twilio.music.classical.s3.amazonaws.com/ith_brahms-116-4.mp3) - [http://com.twilio.music.classical.s3.amazonaws.com/oldDog_-_endless_goodbye_(instr.).mp3](http://com.twilio.music.classical.s3.amazonaws.com/oldDog_-_endless_goodbye_(instr.).mp3) **Ambient** - [http://com.twilio.music.ambient.s3.amazonaws.com/aerosolspray_-_Living_Taciturn.mp3](http://com.twilio.music.ambient.s3.amazonaws.com/aerosolspray_-_Living_Taciturn.mp3) - [http://com.twilio.music.ambient.s3.amazonaws.com/gurdonark_-_Exurb.mp3](http://com.twilio.music.ambient.s3.amazonaws.com/gurdonark_-_Exurb.mp3) - [http://com.twilio.music.ambient.s3.amazonaws.com/gurdonark_-_Plains.mp3](http://com.twilio.music.ambient.s3.amazonaws.com/gurdonark_-_Plains.mp3) **Electronica** - [http://com.twilio.music.electronica.s3.amazonaws.com/Kaer_Trouz_-_Seawall_Stepper.mp3](http://com.twilio.music.electronica.s3.amazonaws.com/Kaer_Trouz_-_Seawall_Stepper.mp3) - [http://com.twilio.music.electronica.s3.amazonaws.com/spenceyb_-_O-T-S-H-T_(Razma_World_IV_Remix).mp3](http://com.twilio.music.electronica.s3.amazonaws.com/spenceyb_-_O-T-S-H-T_(Razma_World_IV_Remix).mp3) - [http://com.twilio.music.electronica.s3.amazonaws.com/teru_-_110_Downtempo_Electronic_4.mp3](http://com.twilio.music.electronica.s3.amazonaws.com/teru_-_110_Downtempo_Electronic_4.mp3) **Guitars** - [http://com.twilio.music.guitars.s3.amazonaws.com/Pitx_-_Long_Winter.mp3](http://com.twilio.music.guitars.s3.amazonaws.com/Pitx_-_Long_Winter.mp3) - [http://com.twilio.music.guitars.s3.amazonaws.com/Pitx_-_A_Thought.mp3](http://com.twilio.music.guitars.s3.amazonaws.com/Pitx_-_A_Thought.mp3) **Rock** - [http://com.twilio.music.rock.s3.amazonaws.com/jlbrock44_-_Apologize_Guitar_DropC.mp3](http://com.twilio.music.rock.s3.amazonaws.com/jlbrock44_-_Apologize_Guitar_DropC.mp3) - [http://com.twilio.music.rock.s3.amazonaws.com/nickleus_-_original_guitar_song_200907251723.mp3](http://com.twilio.music.rock.s3.amazonaws.com/nickleus_-_original_guitar_song_200907251723.mp3) - [http://com.twilio.music.rock.s3.amazonaws.com/jlbrock44_-_Apologize_Guitar_Deep_Fried.mp3](http://com.twilio.music.rock.s3.amazonaws.com/jlbrock44_-_Apologize_Guitar_Deep_Fried.mp3) **Soft Rock** - [http://com.twilio.music.soft-rock.s3.amazonaws.com/tazzista_-_Cecil_Helen_instrumental_loop_pack_105_C.mp3](http://com.twilio.music.soft-rock.s3.amazonaws.com/tazzista_-_Cecil_Helen_instrumental_loop_pack_105_C.mp3) - [http://com.twilio.music.soft-rock.s3.amazonaws.com/Per_-_Joachim_-_Instrumental.mp3](http://com.twilio.music.soft-rock.s3.amazonaws.com/Per_-_Joachim_-_Instrumental.mp3) - [http://com.twilio.music.soft-rock.s3.amazonaws.com/jacksontorreal_-_The_First_Sunny_Sky.mp3](http://com.twilio.music.soft-rock.s3.amazonaws.com/jacksontorreal_-_The_First_Sunny_Sky.mp3) - [http://com.twilio.music.soft-rock.s3.amazonaws.com/_ghost_-_promo_2_sample_pack.mp3](http://com.twilio.music.soft-rock.s3.amazonaws.com/_ghost_-_promo_2_sample_pack.mp3) - [http://com.twilio.music.soft-rock.s3.amazonaws.com/Fireproof_Babies_-_Melancholy_4_a_Sun-lit_day.mp3](http://com.twilio.music.soft-rock.s3.amazonaws.com/Fireproof_Babies_-_Melancholy_4_a_Sun-lit_day.mp3) ## **Voice recordings** Finally, it is important to select your IVR voice talent as they represent your company. Select a voice talent that fits your target audience, and that will be soothing while a customer waits. You can use any standard audio format for your recording (e.g., MP3, WAV, M4A). Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime. - Please select the correct business impact (P1 to P4). - Most requests should be sent as a P4.