---
title: "Is call recording still active during payment capture?"
slug: "is-call-recording-still-active-during-payment-capture"
description: "Submit a ticket to Zinrelo"
updated: 2026-04-29T22:37:28Z
published: 2026-04-29T22:37:28Z
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Is call recording still active during payment capture?

Yes. Recording stays on for the entire Conversation. PCI Pal masks only the card-entry DTMF tones, so card data is never present in the recording or transcript.