---
title: "Is a Customer’s chat history saved in Chat?"
slug: "is-a-customers-chat-history-saved-in-chat"
description: "Chat history is the notion of a Customer's previous chat Conversations being available to them within Glad App."
updated: 2025-10-02T21:34:31Z
published: 2025-10-02T21:34:31Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Is a Customer’s chat history saved in Chat?

Chat history refers to the previous Chat Conversations of a Customer being available within the Chat.

For [authenticated](/docs/glad-app-automatic-onboarding) users:

- Chat history for iOS & Android SDKs is configurable. The default length of time when history is stored is 24 hours.
- Chat history for Web JS SDK is not configurable and is set at 24 hours.

Otherwise, history is not stored and available to Customers.

For more information, contact Gladly Support.

Users assigned the **Team Manager** or **Administrator** roles can contact [Gladly Support](https://help.gladly.com/product-docs/pages/en/contact-gladly-support-team). Log into Gladly as one of these roles, click![hamburger-menu-icon(1)](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/hamburger-menu-icon(1).svg)on the top-left corner, then click **Contact Gladly Support**. Gladly Support's primary operating hours are Monday through Friday, 6 AM to 6 PM Pacific Time, but you can submit a request anytime.

- Please select the correct business impact (P1 to P4).
- Most requests should be sent as a P4.