---
title: "Improve Answers Search Suggestions"
slug: "improve-answer-suggestions"
description: "See best practices for creating Answers to help ensure that the most relevant Answer is presented when searching the Answers knowledge base."
updated: 2025-10-02T21:39:33Z
published: 2025-10-02T21:39:33Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Improve Answers Search Suggestions

Answer titles, Answer body/content, Natural Language Search engine, and a combination of those affect how articles are weighted and Answer results are prioritized.

## How Answers Search works

Gladly uses natural language and other search logic across features that use answers, such as the Help Center, Chat, Answers Admin, and the Customer Profile. This advanced technique moves beyond basic keyword matching, grasping word meanings and relationships for more precise searches using AI-based search techniques.

## Answers Tips

### Create descriptive titles

Write titles that are descriptive and non-cryptic. The titles should make it easy to presume the contents of the Answer. For example, *General Policy for Returns**and Refunds* is a much more descriptive title than *Refund/Return Policy*.

### Answer body

**Keywords**

Be cognizant of how often you use a specific word (and the number of times it's used in the body) in an Answer. For example, repeatedly using the word *missing* may influence the weighting of the search results along with existing keyword words that may include the word *missing*. Combined with other Answers that has *missing* in the title, this can again affect how Answers are prioritized.

**Clearly format Answers**

Write Answers clearly with proper formatting.

- Avoid lumping different information in one large paragraph.
- Break up information. Bullet points and lists help organize content and make it easier for AI to break down and extract key points.
- Keep sentences short

## Related

- [How To Write Gladly AI Friendly Answers](/how-to-write-gladly-ai-friendly-answers.md)
- [Best Practices and Tips for Writing Answers](/best-practices-and-tips-for-writing-answers.md)