---
title: "I’m not receiving new emails but I’m ‘available’ in the Email, Task, Voicemail Channel."
slug: "im-not-receiving-new-emails-but-im-available-in-the-email-task-voicemail-channel"
description: "Mail can only be routed to you if you're available in the Email, Task, Voicemail Channel. Learn more in Gladly Help Docs."
updated: 2024-12-17T05:03:41Z
published: 2025-01-30T20:01:56Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I’m not receiving new emails but I’m ‘available’ in the Email, Task, Voicemail Channel.

Mail can only be routed to you if you're [available](https://help.gladly.com/docs/set-your-channel-Availability-to-help-customers/#h-how-you-receive-customers-to-help) in the Email, Task, Voicemail Channel.

## How Mail items are routed

When you initially go available in the Email, Task, Voicemail Channel, and if there is a Mail Conversation waiting in the queue, it will automatically be routed to you. You must click **Next** or **Close & Next**to receive additional Mail Conversations.

If there are no Mail Contacts waiting in the queue at the time you go available, the following item that comes will automatically be routed to you, then you must click **Next** or **Close & Next**to receive additional Mail Conversations.