---
title: "Idiomatic Overview"
slug: "idiomatic-overview"
description: "Idiomatic is Customer feedback analytics software, with proprietary AI that categorizes and quantifies any type of Customer feedback in real-time."
updated: 2025-01-18T07:29:17Z
published: 2025-01-30T20:02:11Z
canonical: "help.gladly.com/idiomatic-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Idiomatic Overview

Idiomatic is Customer feedback analytics software, with proprietary AI that categorizes and quantifies any type of Customer feedback in real-time. By unlocking the "why" behind Customer feedback and sentiment, companies like Pinterest, Facebook, and Instacart drive transformative solutions and create loyal, lifelong Customers.

![Chart displaying ticket volume categories with highlighted signal and connection data.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/idiomatic-overview.png?sv=2026-02-06&spr=https&st=2026-11-14T01%3A21%3A19Z&se=2026-11-14T02%3A21%3A19Z&sr=c&sp=r&sig=Qq1yE8iUdtA0XXJssu%2Bp771p4LuHFP%2FX44hk%2BI9XLfo%3D)

## **Benefits**

**For Voice of Customer / Customer Experience / Product Operations Teams**

Customer Experience teams will get real-time, quantified insights about which changes will matter most to Customers.

**For Customer Support Teams**

Customer Support teams can save time by intelligently routing feedback to specialized Agents or automatically responding.

**For Product Teams**

Product teams can optimize their product roadmap by prioritizing Customer pain points by issue, sentiment, rating, and volume.

## **Supported features**

Idiomatic supports the following features with Gladly:

- Channels - email, voice, and all Messaging Channels