---
title: "Identify Integrated Systems"
slug: "identify-integrated-systems"
description: "Quickly and easily identify which external systems Gladly can pull Customer information from through the Customer Profile."
updated: 2025-01-26T05:22:19Z
published: 2025-01-30T20:01:48Z
canonical: "help.gladly.com/identify-integrated-systems"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Identify Integrated Systems

Quickly and easily identify which external systems Gladly can pull Customer information from through the Customer Profile.

## **Multiple Integrations**

Because Gladly can connect to many external systems, we make it easy to identify where a Customer's information is coming from. If there are two or more systems where Customer information is received from, a simple hover over the Customer avatar in the Customer Profile shows which external system(s) a Customer is connected to.

![Profile of Julie Chang, linked to Shopify and Klaviyo with Gold member status.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Multi-Source-Integration-Source.webp)

## Single Integration

For single external system integration, the Customer Profile shows the **external-id** in the Customer Profile instead of the name of the integrated system. This field is hidden in a multiple integration setup.

![Contact information section displaying address, email, phone, and external ID options.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Multi-Source-Single-Integration-Source.webp)

External Customer ID (external-id) is a unique identifier assigned by an external system to a Customer record which Gladly uses to identify a Customer and display information in the Customer Profile. This ID is a string of characters that may look something like *2966800793736* or *smHPU0-BTZC-acCT55YDYA,* which appears in the Customer Profile.