---
title: "I tried to reset my password but i’m not receiving the reset email"
slug: "i-tried-to-reset-my-password-but-im-not-receiving-the-reset-email"
description: "Learn how to quickly troubleshoot if the password reset email is not coming through."
updated: 2025-06-25T00:14:48Z
published: 2025-06-25T00:14:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# I tried to reset my password but i’m not receiving the reset email

If you tried to [reset](https://help.gladly.com/docs/how-do-i-reset-my-password) your password, but you are not receiving the password reset email, please do the following:

- Check your spam folder. If the password reset email is there, make sure to mark Gladly as a trusted contact.
- Make sure you are using the correct email address. Commonly, an enrolled email account in Gladly may not match what is being used to reset the password. Check with a manager to confirm your email address in Gladly.
- Make sure your account is active. You will not be able to reset your password if it is not active. A manager can also confirm this for you.

See [I can’t log in. What should I do?](https://help.gladly.com/docs/i-cant-log-in-what-should-i-do) if you continue to have issues logging in and you have a valid Gladly user account.