---
title: "Why can’t I change my status to ‘Away’?"
slug: "i-cant-change-my-status-to-away"
updated: 2025-01-27T00:35:38Z
published: 2025-01-30T19:35:11Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I change my status to ‘Away’?

You won’t be able to [change your status](https://help.gladly.com/docs/set-your-Away-status) to “Away” if you have active Conversations. This means if you have an active chat, or are on a phone call, you will not be able to change your status. Check your [My Customer list](https://help.gladly.com/docs/manage-your-my-customers-list) for any active Conversations. If you have no active Conversations but still can’t change your status, try going [unavailable](https://help.gladly.com/docs/set-your-channel-Availability-to-help-customers) on your Channels and try to change your status again.

If you’re an Agent, work with your manager to understand what you need to do if you need to immediately step Away while actively helping Customers but you are unable to because you can’t change your status to “Away.