---
title: "Why can’t I change an Active Status ‘Type?’"
slug: "i-cant-change-active-status-type"
description: "The Type section when editing an existing Agent (Away or Active) Status is grayed out because you can't change the Agent Status type once it's created."
updated: 2025-01-19T22:58:11Z
published: 2025-01-30T20:02:30Z
canonical: "help.gladly.com/i-cant-change-active-status-type"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why can’t I change an Active Status ‘Type?’

When editing an existing Agent (Away or Active) Status, the **Type** section is grayed out because you can't change the Agent Status type once it's created. ![Editing agent status to indicate current activity and availability in Gladly platform.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Status-Gray.png)

You'll need to create a new Agent Status instead or [archive](https://help.gladly.com/docs/archive-agent-status) Agent Statuses no longer being used.