---
title: "How do we block disruptive Customers from routing to Agents?"
slug: "how-do-we-block-disruptive-customers-from-routing-to-agents"
description: "Learn the techniques to block disruptive customers on different channels like email, SMS, chat, and phone, maintaining a positive environment for your business."
updated: 2025-09-09T16:30:48Z
published: 2025-09-09T16:30:48Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do we block disruptive Customers from routing to Agents?

You may find yourself needing to block certain Customers from contacting you, especially when they send inappropriate messages or are become disruptive.

See the following links on how to block Customers on each Channel.

- **Email –** [Stop or block emails from specific Customers](https://help.gladly.com/docs/common-rules-library#stop-or-block-emails-from-specific-customers)
- **SMS –** [Stop or block SMS/text from specific Customers](https://help.gladly.com/docs/common-rules-library#stop-or-block-smstext-from-specific-customers)
- **Chat –** [Stop or block abusive chats](https://help.gladly.com/docs/common-rules-library#stop-or-block-abusivedisruptive-chats)
- **IVR/Phone –**[Block number](/docs/how-do-i-block-certain-numbers-from-calling)