---
title: "How do I reset my password?"
slug: "how-do-i-reset-my-password"
description: "Can't remember your password? No problem! Our guide provides easy-to-follow instructions on how to reset your password."
updated: 2025-05-29T22:31:39Z
published: 2025-05-29T22:31:39Z
canonical: "help.gladly.com/how-do-i-reset-my-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I reset my password?

Follow the instructions below to reset your password. If your company uses SSO to access Gladly, click [here](https://help.gladly.com/docs/i-cant-log-in-what-should-i-do?highlight=cant%20log%20in#if-you-use-sso-single-sign-on).

1. Reset your password by clicking the **Forgot** link in the password field.

![A smiling woman wearing headphones, engaging with a login interface for Gladly.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Forgot-password-1024x571.png)
2. Enter your email address, then click **Send Reset Email**. If you are a registered user, you will receive an email to reset your password.

![Form to enter email address for password reset instructions.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/enter_email_address.png)
  - **Tip –**Check your spam box if you do not receive the email in your main email inbox.
3. Find the email titled "Reset your password" in your inbox, then click **Reset Password**.

![Email notification for password reset request with a clickable link provided.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/reset_pw_link.webp)
4. Enter your new password and follow the password requirements.
5. Click **Change Password**.
6. From the password reset confirmation screen, click **Sign In**to sign in again with your new password.

Single Sign-On (SSO) allows users to access multiple applications and websites with one set of credentials. SSO uses a trust relationship between the IdP (Identity Provider and the SP (Service Provider). The IdP passes an assertion to the SP to authenticate the user, often using an identity standard like Security Assertion Markup Language (SAML) or OpenID Connect (OIDC).