---
title: "How do I know where my IVR starts?"
slug: "how-do-i-know-where-my-ivr-starts"
description: "From the IVR configuration page, the Start pill signifies where a call enters your IVR. Learn more in Gladly Help Docs."
updated: 2025-02-05T20:25:55Z
published: 2025-02-05T20:25:55Z
canonical: "help.gladly.com/how-do-i-know-where-my-ivr-starts"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I know where my IVR starts?

From the IVR configuration page, the **Start** pill signifies where a call enters your IVR.

![Flowchart showing the start point and a scheduled holiday check process.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/Start-Icon.webp?sv=2026-02-06&spr=https&st=2026-11-07T00%3A27%3A25Z&se=2026-11-07T01%3A27%3A25Z&sr=c&sp=r&sig=to07RBhWU1k12Jrs4mekokIr2LNxCnKEzVADXpNCixI%3D)