---
title: "How do I add a DTMF or voice input option in the Menu node?"
slug: "how-do-i-add-a-dtmf-or-voice-input-option-in-the-menu-node"
description: "The Menu node can give callers the option to press or say a selection to route them to another node with additional options or be routed to an Inbox."
updated: 2025-01-23T06:55:22Z
published: 2025-01-30T20:02:34Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.gladly.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I add a DTMF or voice input option in the Menu node?

The [Menu node](https://help.gladly.com/docs/what-are-nodes#menu) can give callers the option to press or say a selection to route them to another node with additional options like leaving a voicemail, requesting help by SMS, or be routed to an Inbox to wait for the next available Agent. The Menu node can also be used to play messages to Customers.

To add another DTMF or voice input phrase to press or say an option, click **Add Menu Item**. This adds a blank entry.

![Input fields for DTMF and voice phrases in an IVR system configuration.](https://cdn.us.document360.io/7047b671-c4f2-4df0-bb0a-b9b511fd2452/Images/Documentation/blank-input-menu_node.webp)

- **DTMF Input –** Enter the number you want callers to press to make a selection (e.g., 1)
- **Voice Input Phrases –**Allow callers to say (along with press) their selection. If DTMF is "1," enter phonetic pronunciation of the number 1 (e.g., won, one, on, wan) This is not required.